Muscle Movers Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact Information:
  Name, email address, phone number, and physical address.
  
  

• Move & Service Details:
  Information about your home, business, or property and your moving, packing, storage coordination, or related service needs that you submit through our estimate or contact forms, or when speaking with us.
  
  

• Usage Information:
  Information about how you use our website, such as pages visited, time spent on the site, and general interaction with forms or features.
  
  

• Communication Preferences:
  Your preferences regarding email, phone calls, and SMS/text messages.
  

2. How We Use Your Information

We use the information we collect to:

• Provide moving estimates and respond to your questions or requests.

• Schedule, manage, and complete moves and related services (such as packing, loading, storage coordination, or haul‑away).

• Communicate with you about appointments, schedule changes, or important updates related to your move.

• Send service‑related SMS/text messages (such as estimate confirmations, appointment reminders, move‑day updates, and review requests) if you provide your mobile number.

• Improve our website, services, and overall customer experience.

• Comply with legal obligations and protect our rights.

We do not sell your personal information, including your phone number, to third parties.

3. SMS/Text Messaging

If you provide your mobile phone number and submit a form on our website, you may receive SMS/text messages from Muscle Movers related to:

• Your estimate request

• Scheduling and appointment reminders

• Move‑day or project updates

• Follow‑up messages, including review or feedback requests

Message frequency: Message frequency varies based on your requests, communication preferences, and any active or upcoming moves.

Opt‑out: You can opt out of SMS/text messages at any time by replying STOP to any message we send.

Help: For help regarding messages, reply HELP or contact us at (281) 913-9965.

Message and data rates may apply depending on your mobile plan. Please check with your wireless carrier for details.

We will not use SMS/text messages for unrelated or broad promotional marketing.

4. How We Share Your Information

We may share your information with:

• Service Providers and Tools:
  Third‑party service providers that help us operate our business (for example, scheduling tools, payment or invoicing platforms, website hosting, or communication platforms). These providers are required to protect your information and use it only for the services they perform for us.
  
  

• Legal and Safety Requirements:
  Legal authorities or other parties when required to comply with laws, regulations, or legal processes, or to protect our rights, property, or safety, or that of our customers or others.
  
  

We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable physical, technical, and administrative measures to help protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices

You may:

• Opt out of SMS/text messages at any time by replying STOP.

• Request that we update or correct your contact information.

• Request more information about how we use your data by contacting us using the information below.

7. Third‑Party Links

Our website may contain links to third‑party websites (such as social media pages, partner sites, or review platforms). We are not responsible for the privacy practices or content of these third‑party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as reasonably possible.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when the policy was last revised. Any changes will be effective when posted on this page. Your continued use of our website or services after changes are posted means you accept those changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Muscle Movers
Houston, TX 77065
Phone: (281) 913-9965
Website: https://musclemovers.net